Membership
Membership
Please consult the Frequently Asked Questions & Cancellation Policy below
Couldn't load pickup availability
Subscription & Billing
Frequently Asked Questions
What is the length of my subscription?
Your subscription is for 12 months and automatically renews annually.
How much does it cost, and how often am I billed?
The cost is $39 or $50 per month, billed monthly.
When will my subscription renew?
Your subscription will renew automatically on the anniversary date of your initial signup.
How can I see my billing history?
You can view your billing history by logging into your account, checking your email.
What payment methods do you accept?
We accept Visa, Mastercard & American Express.
What happens if my payment fails?
We will attempt to process your payment 3 times. If payment continues to fail, we will notify you and temporarily suspend your access until payment is received.
Can I change my payment method?
Yes, you can update your payment method by logging into your account.
Cancellation & Refunds
Frequently Asked Questions
Can I cancel my subscription?
Yes, you can cancel the auto-renewal feature to prevent further charges at the end of your current 12-month subscription period.
Why can’t I cancel during the 12-month subscription?
Because we do not limit order sizes, the annual subscription is meant to deter purchasing a years worth of product the cancelling the membership.
How do I cancel my auto-renewal?
To cancel, log in to your Subi account by following this link https://portal.subi.co You must cancel at least 7 days before your renewal date.
Can I cancel my subscription before the 12-month term is over?
No, you are committed to the full 12-month subscription period.
Do you offer refunds?
No refunds are provided for any portion of the 12-month subscription fee.
Technical Support
Frequently Asked Questions
How do I contact support if I have a technical issue?
You can contact our support team by going on our contact page
What are your support hours?
Our support team is available 8am to 5pm Monday to Friday
Other Questions?
What if I have other questions not addressed here? Please contact us at 613-513-4846 or flagship@memberonlymeats.com
Cancellation Policy
This 12-month subscription renews automatically on an annual basis. Payments are processed monthly.
Auto-Renewal
Your subscription will automatically renew at the end of each 12-month term unless you cancel the auto-renewal feature at least [Number] days prior to the renewal date. You will receive a notification 30 days before the renewal date reminding you of the upcoming renewal and providing instructions on how to cancel auto-renewal. Cancellation of the auto-renewal will prevent further automatic charges at the end of the current 12-month term.
Cancellation During the 12-Month Term
You may not cancel your subscription during the initial 12-month term. The full 12-month commitment must be fulfilled. After the initial 12-month term, the auto-renewal feature can be cancelled, and your subscription will not continue beyond the end of that 12-month period.
Refunds
No refunds will be issued for any portion of the 12-month subscription fee.
Contact Us
If you have any questions about this cancellation policy or need to cancel auto-renewal, please contact us at 613-513-4846 or flagship@memberonlymeats.com.